Frequently Asked Questions

Standard shipping typically takes 5-7 business days within the continental USA. Expedited shipping options are available at checkout for faster delivery, usually 2-3 business days. International shipping times vary depending on the destination country and customs procedures, but generally range from 10-20 business days.

Please note that processing times, which can take 1-2 business days, are separate from shipping times. You will receive a tracking number via email once your order has shipped.

We accept a wide range of secure payment methods for your convenience. These include major credit and debit cards such as Visa, MasterCard, American Express, and Discover. We also support digital payment platforms like PayPal and Apple Pay. All transactions are processed through secure gateways to ensure your financial information is protected.

At checkout, you will see all available payment options specific to your region. We do not accept cash on delivery or personal checks.

Yes, your satisfaction is our priority. We offer a 30-day return policy on most products from the date of purchase. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Some exclusions may apply for hygiene reasons (e.g., certain personal care items) or clearance sales.

To initiate a return, please visit our Contact Us page or email us at [email protected] with your order number and reason for return. We will provide you with instructions on how to proceed.

Once your order has been processed and shipped, you will receive an email notification containing your tracking number and a link to the carrier's website. You can click on this link to view the real-time status and estimated delivery date of your package. If you have an account with us, you can also log in to your dashboard and find the tracking information under your order history.

If you haven't received a tracking number within 2 business days of placing your order, please check your spam folder or contact our customer support team for assistance.

We are committed to ethical and sustainable practices. Many of our products are indeed cruelty-free and vegan, and we actively strive to expand this range. You can find detailed information regarding the cruelty-free and vegan status of each product on its individual product page under the 'Ingredients' or 'Features' section.

Look for specific certifications and icons that indicate these qualities. If you have a specific product in mind and can't find the information, please don't hesitate to contact us for clarification.